Browse through our list of most commonly asked questions
MyPasel uses an online platform for placing delivery requests. It connects drivers/riders to Businesses and individuals with delivery needs. All one needs to do is sign up and place the order.
Download MyPasel app from the Android play store. Sign up and start placing orders by clicking “Tap to Send” and key in the pickup location and destination, select the vehicle type then confirm the order.
To select your pick up and destination locations, make sure while keying in pick up location and destination you select from Google Map dropdowns/suggestions
We currently don’t have city to city parcel delivery service. However, we are working hard to provide that option soon.
MyPasel technically operates 24/7. Our Customer Support hours are from 7 am to 9 pm Weekdays and 8 am- 6 pm weekends and holidays.
Change of price could be because you had some arrears in your MyPasel account and the system added to your order amount. Also, it may be due to an order changing from shared to direct.
MyPasel app: Go to MyPasel Menu-Profile-Copy your Promo code and input the promo code on your payment means, apply to redeem.
Riders may not pick a call while riding. But if you’ve attempted several times please contact MyPasel support.
Order confirmation depends on the availability of riders in a location. Few or no riders in a location contributes to delays.
Contact MyPasel support for assistance.
Send an email to email@example.com with the order number as well as details, receipts, and pictures of the damaged package.
Contact us via firstname.lastname@example.org or call +233208153758 for a refund. When you send money to Mypasel, it is deducted from your Mypasel account if the order has been delivered. In this case, it is still in your Mypasel account.